Privacy Policy
Last updated: October 16, 2026
1. Overview
SITZY provides a platform for discovering libraries and study spaces, making bookings, recording cash collected at the library, and supporting library operations. This policy describes the types of information that may be processed when you use SITZY.
2. Information we may collect
- Account information: Name, mobile number and email address.
- Booking information: Selected library, workspace desk, plan tier, dates, booking status and unique booking reference.
- Payment records: Amount due, payment status, and whether cash was marked as collected at the library. SITZY does not collect card or online payment details.
- Location information: When you choose to use location-based discovery features to find nearby study spaces.
- Device & technical information: Necessary to operate, authenticate, and secure the service.
- Support requests: User reviews, ratings, and inquiries you voluntarily submit.
3. How information is used
Information may be used to create and secure accounts, provide library discovery and booking services, record cash collected at the library, generate check-in QR codes after payment is marked paid, provide customer support, prevent abuse, maintain records and improve the platform.
4. Sharing & Third Parties
Information may be shared with the library involved in a booking, infrastructure/service providers, and regulatory authorities where legally required. We do not sell personal information as a product.
5. Data Security
SITZY implements technical and organizational safeguards appropriate to the service. No internet transmission or storage system can be guaranteed to be completely impenetrable.
6. Retention
Information is retained for as long as reasonably necessary for providing the service, resolving disputes, maintaining financial and operational records, complying with applicable requirements, and enforcing agreements.
7. Account Deletion
Users of the Sitzy Student app and Sitzy Librarian app can request account deletion from Account settings inside the app:
- For Students (Sitzy Student app): Open the Sitzy Student app → Go to Account Settings → Select Delete account and confirm.
- For Librarians (Sitzy Librarian app): Open the Sitzy Librarian app → Go to Account Settings → Select Delete account and confirm.
- Alternative Deletion Request (Support / Email): Users may also request account deletion by emailing our support team at techsitzyworld@gmail.com with their registered mobile number or email address.
When a user chooses Delete account, the account is deleted and the user is signed out. After 30 days, the account is permanently deleted from our systems. During this period, reactivation may be available through Sitzy support where applicable.
Users may also pause their account. A paused account cannot be used until it is resumed with support help.
8. Your Choices & Rights
You may contact SITZY to request information about your account or to raise a privacy-related request, subject to applicable legal and operational requirements.
9. Contact
For privacy inquiries, please contact: techsitzyworld@gmail.com